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Frequently Asked Questions
Which shipping company do we work with?
We are working with EHS Company in the island. We work with PPT Cargo for Turkey.
Which Payment Methods Can I Use?
You can pay securely with credit and debit cards.
When will I receive my order?
Your order will be delivered to all over the Island within 3 working days. It is delivered within 15 days for Turkey. Our company is not responsible for delays caused by the cargo company.
What is the shipping fee for orders?
For all orders from monoqstore.com, the cargo for Northern Cyprus is 185 TL, for Turkey 185 TL, for Southern Cyprus 25 Euro.
How should change be made?
For NORTH CYPRUS To exchange a product, the exchange period is 3 days. Payments after 3 days are not accepted. For change, you need to contact via Instagram account or info@monoqstore.com. You can send your change to our warehouse Sedat Simavi Caddesi No: 3 / Girne Cyprus with EHS Cargo. For South Cyprus To exchange a product, the exchange period is 3 days. Payments after 3 days are not accepted. For change, you need to contact via Instagram account or info@monoqstore.com. You can send your change to our warehouse Sedat Simavi Caddesi No: 3 / Girne Cyprus . For Turkey There is no change in the cargos sent to Turkey.
How can I return the product?
We do not have a return option.